Assessment of Obajana Cement Company in Kogi
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Summary
Project management review assessing Obajana Cement Company, supported by Joint Professional Training and Support International (J.P.T.S).
SULEIMAN MUKHTAR
Experienced Enforcement & Customer Service Lead
Birnin Kebbi, NG.About
Highly accomplished and results-driven professional with over 10 years of experience in enforcement, customer service, and operational management within the energy sector. Proven ability to lead teams in electricity theft detection, drive revenue generation, and enhance customer satisfaction through strategic initiatives and community engagement. Adept at optimizing operational efficiency, ensuring network safety, and leveraging strong communication skills to build high-value client relationships and mitigate financial losses.
Work
Kaduna Electricity Distribution Company
|Team Lead Enforcement
Birnin Kebbi, Kebbi State, Nigeria
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Summary
Led enforcement operations and customer service initiatives for Kaduna Electricity Distribution Company, focusing on theft detection, revenue generation, and customer satisfaction.
Highlights
Developed and implemented electricity theft detection strategies, leading to successful investigations, litigation, and prosecution to prevent losses and ensure compliance.
Managed marketing and customer service for over 6 years, driving new service separations, boosting revenue generation, and improving customer satisfaction through community engagement.
Served as Acting Service Center Manager for 3 years, fostering strong relationships with high-revenue customers and ensuring maximum demand customer satisfaction through proactive communication and sales.
Implemented robust tracking systems for default customer actions, optimizing service delivery, and maintaining network safety protocols to prevent incidents.
Kebbi Central Bussiness Unit
|Ag Admin and Security, Admin and Logistics
Kebbi Central Business Unit, Kebbi State, Nigeria
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Summary
Oversaw administrative, security, and logistics functions, ensuring efficient operations and resource management within the business unit.
Highlights
Managed administrative and logistical operations, optimizing resource allocation and supporting business unit objectives.
Implemented security protocols and managed administrative processes to ensure a safe and efficient working environment.
Coordinated logistics for various operational needs, contributing to seamless service delivery within the business unit.
Kaduna Electricity Distribution Company
|Team Lead Enforcement & Assessment
Nigeria
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Summary
Led enforcement and assessment activities within the operational department, ensuring compliance and operational integrity.
Highlights
Directed enforcement and assessment teams, ensuring adherence to operational standards and regulatory requirements.
Managed operational activities to improve efficiency and effectiveness in enforcement processes.
Contributed to the overall integrity and performance of the operational department through strategic assessment.
Kaduna Electricity Distribution Company
|Team Member Enforcement Units
Nigeria
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Summary
Contributed to enforcement activities within engineering and technical services, supporting operational objectives.
Highlights
Participated in enforcement unit activities, assisting in technical and engineering service operations.
Supported the implementation of technical solutions to address enforcement challenges.
Collaborated with team members to ensure effective execution of enforcement strategies.
Kaduna Electricity Distribution Company
|Acting Service Centre Supervisor
Kamba, Nigeria
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Summary
Supervised service center operations, focusing on marketing and customer service excellence at Kamba Service Centre.
Highlights
Supervised daily operations of the Kamba Service Centre, enhancing marketing and customer service delivery.
Ensured high levels of customer satisfaction by overseeing service quality and resolving customer issues effectively.
Managed service centre staff, providing guidance and support to achieve departmental goals.
Kaduna Electricity Distribution Company
|Acting Service Centre Supervisor
Jega, Nigeria
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Summary
Supervised service center operations, focusing on marketing and customer service excellence at Jega Sabon Gari Service Centre.
Highlights
Supervised daily operations of the Jega Sabon Gari Service Centre, enhancing marketing and customer service delivery.
Ensured high levels of customer satisfaction by overseeing service quality and resolving customer issues effectively.
Managed service centre staff, providing guidance and support to achieve departmental goals.
Kaduna Electricity Distribution Company
|Sales Representative
Suru-Dogon Daji Axis / Maiyama-kimba Axis, Nigeria
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Summary
Drove sales and customer service initiatives as a Sales Representative across multiple axes, contributing to revenue growth.
Highlights
Managed sales activities and customer relations across the Suru-Dogon Daji and Maiyama-kimba Axes, contributing to revenue growth.
Engaged with customers to promote goods and services, ensuring high levels of satisfaction.
Identified and pursued new business opportunities, expanding market reach and customer base.
Directorate of Aforestation, Ministry of Environment
|Forest Officer
Gusau, Zamfara State, Nigeria
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Summary
Managed forest resources and implemented environmental conservation programs for the Ministry of Environment.
Highlights
Managed forestry operations and resource conservation initiatives across assigned areas.
Implemented environmental protection policies and programs, contributing to sustainable forestry practices.
Conducted field assessments and monitored forest health, ensuring compliance with environmental regulations.
Education
Usmanu Danfodiyo University Sokoto
Sokoto, Nigeria
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B.Sc.
Forestry & Environment
Languages
English
Skills
Environmental Impact Assessment (EIA)
Environmental Assessment, Impact Analysis, Regulatory Compliance.
Health Safety and Environment (HSE)
Safety Protocols, Risk Management, Environmental Compliance.
Project Management Professional (PMP)
Project Planning, Project Execution, Project Monitoring, Stakeholder Management.
Microsoft Office
Word, Excel, PowerPoint.
Q-Basic
Programming, Basic Compiler.
GIS & Remote Sensing Applications
Geographic Information Systems, Remote Sensing, Spatial Analysis.
Electricity Theft Detection
Investigation, Litigation, Prosecution, Revenue Protection.
Marketing & Customer Service
Customer Satisfaction, Revenue Generation, Community Engagement, Sales Management.
Operational Management
Process Improvement, Efficiency Optimization, Network Maintenance.
Team Leadership
Team Supervision, Mentorship, Performance Management.
Administration & Logistics
Resource Management, Security Operations, Supply Chain.
Environmental Conservation
Forestry Management, Sustainable Practices, Field Assessment.
References
Ass. Prof. S.B SHAMAKI
Dept. of Environmental Forestry, Usmanu Danfodio University Sokoto, Mobile: +2348034724715, E. Mail ID: shamaks4u@yahoo.com
Dr. MANSUR ALIERO
Post Graduate Coordinator, Dept. of forestry KSUSTA, Kebbi State University of Science and Technology Aliero, Mobile: +2348069115000, E.mail: mansuraliero@yahoo.com
Mr. BASHAR YUSUF
Area Manager, Sokoto North Area Office, Kaduna Electricity Distribution Company Kaedco, Kalan Baina Road old NEPA Sokoto, Mobile: +2348038883320, E.mail: balarabe57@gmail.com
Projects
Vendor Assessment of MDGs Projects in Oye-Ekiti, Ekiti State of Nigeria
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Summary
Monthly report on vendor assessment of Millennium Development Goals (MDGs) projects, supported by Joint Professional Training and Support International.
Indigenous Knowledge on Climate Change (Rural and farmers perception)
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Summary
Project work during B.Sc. program focused on indigenous knowledge related to climate change perceptions in rural and farming communities.